The worldwide web is a fantastic business resource but, without proper protection and management, it is also a source of danger and unnecessary expense for small and medium-sized businesses.

The internet future has arrived. In the US, 61 percent of households have internet access and access the internet almost every day. A current survey estimates that there are 27.7 million adult Internet users who currently use one other Internet application besides e-mail. It’s the same at work. Nearly all American companies have a connection to the internet and employees expect to have internet access at work just like they do at home.

This raises real challenges for IT managers who have to protect the business against malware, keep internet bandwidth available for legitimate business needs and enforce acceptable use policies for the human resource department.

The top ten issues were:

1. Keeping internet bandwidth free for legitimate business use.

2. Time-wasting on social networking and similar sites: people spend more than 90 minutes a week on personal websurfing at work3. It reports that a third (32 percent) of the companies it surveyed had had to discipline an employee for internet misuse. Endemic time-wasting saps productivity and discourages honest workers who have to pick up the slack. Dealing with the disciplinary issues is a serious drain on management time.

3. Employees using unauthorized web-based applications: The internet offers a wide range of online applications, from web mail or social networking through to sophisticated business applications. Employees can use these to bypass corporate guidelines on security; for example, to access personal email or upload company data to services that are outside company control. This reduces the IT department’s control over data and security.

4. Protecting the organization against spyware and malware: As with any kind of malware, the consequences of infection are severe. Clear-up takes time, diverts IT resources and costs money. Infection renders confidential company information vulnerable and undermines the IT department’s efforts to provide assurance to the board about security.

5. Protecting multiple offices and locations.

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